Refund policy

  1. In accordance with the law, the Customer who is a Consumer pursuant to Art. 27 of the Act of May 30, 2014 (Journal of Laws of 2014, item 827, as amended) on consumer rights, you have the right to withdraw from a distance agreement without giving any reason.

  2. The right to withdraw from the agreement is granted within 14 calendar days from the moment of taking possession of the goods by the customer, who is also a consumer or a third party indicated by him other than the carrier.

  3. When a customer who is a consumer withdraws from the agreement, the agreement is considered void and the consumer is then released from any obligations. What the parties have provided to each other is returned unchanged, unless the change was necessary within the ordinary management. The return should be made immediately, not later than within fourteen days.

  4. The Customer who is a Consumer may withdraw from the agreement by submitting a declaration on the online form constituting Annex 1 to these Regulations, by sending it by e-mail or to the Seller’s postal address at the Customer’s choice. Annex 1 is only an aid to withdrawing from the agreement. It is not a template necessary to exercise the right to withdraw from the agreement. The customer may or may not use it. For effective withdrawal, it is sufficient to send a written statement to the address of the seller.

  5. To meet the deadline specified in point 2, it is enough to send the customer’s statement on withdrawal from the agreement before its expiry.

  6. The seller will immediately confirm to the customer the receipt of the declaration of withdrawal from the agreement and will notify the customer of the next steps, including the method of returning the goods, and will respond to any questions that may arise.

  7. The Seller shall immediately, within no more than 14 calendar days from the date of receipt of the Customer’s declaration of withdrawal from the agreement, reimburse the Customer for all payments received from him, including the costs of delivering the goods. Unless the customer has expressly agreed to a different method of payment refund that does not incur any costs for him, the Seller shall refund the payment using the same method of payment as used by the customer.

  8. If the Seller, after obtaining consent from the customer, did not undertake to collect the goods himself, the Seller may withhold the reimbursement of payments received, including the cost of delivering the goods, until the goods are returned or the customer provides proof/confirmation of their return, whichever occurs first.

  9. The customer is obliged to return the item to the seller or hand it over to a person authorized by the seller immediately, but not later than within 14 calendar days from the date on which he withdrew from the agreement, unless the seller offered to collect the goods himself. To meet the deadline, it is enough to return the goods before their expiry.

  10. The customer who is a consumer bears only the direct cost of returning the goods.

  11. The consumer has the right to withdraw from a distance agreement, without giving a reason and without incurring costs, except for the costs specified in art. 33, art. 34 of the Consumer Law.

  12. The goods must be delivered to the Seller’s address (see §1 point 3: “Seller’s address”).

  13. The consumer is liable for a decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the good. This means that the buyer has the right to evaluate and check the goods, but only in the way that he could do it in a stationary store (i.e., check their completeness and technical parameters). The consumer cannot normally use the goods; otherwise, he may be charged with additional costs due to the reduction in their value.

  14. The right to withdraw from the agreement is not entitled to the customer in relation to the agreements specified in art. 38 of the Act of May 30, 2014 on consumer rights, including in situations:

    a) for the provision of services, if the entrepreneur has fully performed the service with the express consent of the customer, who was informed before the commencement of the service that after the entrepreneur has fulfilled the service, he will lose the right to withdraw from the agreement;
    b) in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the agreement;
    c) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specification or serving to satisfy his individual needs;
    d) in which the subject of the service is an item that deteriorates quickly or has a short use-by date;
    e) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;
    f) in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.